1. Introduction
This Privacy Policy explains what personal data Ideal Education collects, why, and how it is used and protected, in line with Egyptian Law No. 151 of 2020 on the Protection of Personal Data.
2. Information we collect
- Account information: name, email, phone, and date of birth (for age-appropriate content).
- Profile information: grade, education system, country.
- Payment-related metadata: never raw card numbers; payment card data is entered directly on our payment provider's secure hosted checkout page and never touches our servers.
- Usage data: course progress, quiz attempts, and session join events needed to run the service.
- Device and technical data: browser type, operating system, and IP address.
- Cookies: small files stored in your browser to keep you signed in and remember your preferences.
3. How we use information
- To provide and improve the service.
- To process payments and deliver course access and receipts.
- To send you account-related and transactional communications.
- To send you marketing or promotional messages, only after you've given explicit consent; you can withdraw this consent at any time.
- To comply with legal obligations.
4. Data sharing
- We do not sell your personal data.
- Payment processor: to process your payments (see below).
- Video-conferencing and video-hosting providers: to deliver live sessions and recorded content.
- Email provider: to send transactional email.
- Teachers of courses you're enrolled in: may receive your name and email so they can communicate with you about that course.
- Legal authorities: only if required by a court order or under Egyptian law.
5. Payment processing
Payments are processed by Paymob, a licensed Egyptian payment service provider. Paymob receives the information necessary to process your payment (billing name, email, phone, and payment method details entered directly on their hosted checkout); we never receive or store your full card number, expiry date, or CVC.
6. Data retention
We retain account and transaction data for as long as your account is active and afterwards as required by applicable tax, accounting, and consumer-protection laws.
7. Your rights
You can review and update your profile information at any time from your account settings, and you can request account deletion (subject to a grace period and any outstanding legal/financial obligations, e.g. as a teacher with active courses) from your account's privacy settings.
8. Security
We use industry-standard safeguards (encryption in transit, hashed credentials, access controls) to protect your data, and we never store raw payment card data on our own systems.
9. Changes to this policy
We may update this Privacy Policy from time to time. If we make a material change, we'll notify registered users by email or a clear notice on the platform before the change takes effect.
10. Contact
Privacy-related questions or requests can be sent to our support contact; see the Contact Us page.