Last updated: 2 September 2026
Ideal Education delivers a digital education service (course access, live sessions, recorded video, quizzes). Nothing is physically shipped.
For card payments, access is typically granted within moments of payment confirmation from our payment provider. For mobile wallet payments, you receive a reference to complete payment through your wallet app; access is granted once your wallet provider confirms the payment to us, which can take longer than an instant card payment. Your account page will update automatically once this happens.
Live sessions are scheduled and delivered through third-party video-conferencing providers (e.g. Zoom or Google Meet). Your join link becomes available on the course page ahead of the scheduled session time.
Recorded videos are delivered through secure, time-limited streaming links generated for your account; they are not downloadable files, and access is tied to your active enrolment.
Access to a course runs for its stated fixed term (typically one semester), which starts from your own enrolment date. Each payment covers one billing cycle of access, up to that term end; joining mid-term does not shorten or extend it relative to other students, since each student's access is tracked individually from their own payments.
If you paid but do not see access appear within a reasonable time, contact our support; see the Contact Us page.