Last updated: 2 September 2026
You can cancel your subscription at any time. Cancelling stops future billing but does not end your current access early and does not, by itself, generate a refund; you keep access until the end of the period you already paid for. This is separate from the refund policy below.
A refund of a course charge may be requested within 7 days of that charge, and only for the first billing cycle of a subscription; charges for a second or later cycle are not refund-eligible under this policy. Eligibility depends only on this 7-day window — how much of the course you have viewed and how many quiz attempts you have made do not affect it.
Submit a refund request from your account's "My subscriptions" page, stating your reason. You will see immediately whether the automated eligibility check passes before you submit.
An eligible request under a set amount is automatically approved and the refund is processed immediately. A request at or above that amount is reviewed by our finance team under a two-person approval process; no single administrator can approve a large refund alone. An ineligible request (outside the 7-day window, or for a cycle after the first) is automatically declined, with the reason shown to you.
Approved refunds are returned to the original payment method through our payment provider. Processing time after approval depends on your bank/payment method and is typically a few business days.
Questions about a specific refund request can be sent to our support contact; see the Contact Us page.